Last updated: October 2026
The K.I.S.S Marketing Agency Pty Ltd (ABN 81 606 432 544) (“K.I.S.S”, “we”, “us”, “our”) is committed to protecting your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and how you can contact us about it.
1. Information we collect
From website visitors and enquirers
- Details you give us through our forms, such as your name, business name, email, phone number, website, and enquiry or booking details
- Your email address if you subscribe to our eNews
- Information collected automatically when you use our website, such as your IP address, browser and device type, pages visited and how you found us
From clients
- Customer databases and email lists
- Personal information such as names, email addresses and phone numbers
- Social media, website, tracking, sales and campaign performance data
- Brand assets, content and other intellectual property
- Confidential business information and marketing strategies
2. How we use it
- To respond to enquiries, quote, and manage meeting room bookings
- To deliver the marketing services we’ve agreed with clients, including campaigns, reporting and strategy
- To manage our communications with you. Enquiry details are stored in our Mailchimp account for this purpose.
- To send our eNews, if you’ve subscribed. You can unsubscribe at any time using the link in each email.
- To understand how our website is used and to improve it
- To measure and improve our advertising
- To protect our website from spam and abuse
We use client-provided data only to deliver the agreed scope of work, never for any other purpose.
3. Cookies, analytics and advertising
Our website uses cookies and similar technologies, including:
- Google Analytics, to understand how visitors use the site
- Google Ads and the Meta Pixel, to measure our advertising and show relevant ads to people who have visited our site
- Google reCAPTCHA, to protect our forms from spam
You can manage ad personalisation through your Google ad settings and your Facebook or Instagram ad preferences. You can also block or delete cookies in your browser settings, but some parts of the website may not work as intended.
4. Who we share information with
We don’t sell, rent or trade personal information. We share it only:
- With service providers that help us run our business and deliver our services, including Google (analytics, advertising and reCAPTCHA), Meta (advertising), Mailchimp (email) and our website host
- When required or authorised by law
We never share one client’s data or confidential information with another client or competitor. Client data, customer lists, sales information and intellectual property remain the property of the client.
5. Overseas disclosure
Some of our service providers, including Google, Meta and Mailchimp, store and process data outside Australia, mainly in the United States. We take reasonable steps to make sure these providers handle personal information securely.
6. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Our website and local data are hosted on secure servers in Seven Hills, NSW. The cloud platforms we use, such as Google, Meta and Mailchimp, store data on their own secure servers. Access is limited to team members and subcontractors who need it.
7. Retention and deletion
We keep enquiry and booking information only as long as we need it for the purpose it was collected or as required by law. Client data is kept for the duration of the project or campaign unless otherwise agreed in writing. At the end of the engagement, or on request, we’ll permanently delete client-supplied data and confirm this if asked.
8. Accessing or correcting your information
You can ask to see or correct the personal information we hold about you by contacting us. We’ll respond within a reasonable time, usually within 30 days.
9. Complaints
If you have a concern about how we’ve handled your personal information, contact us first and we’ll work to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
11. Contact us
Send privacy requests and complaints to hello@thekissagency.com.
The K.I.S.S Marketing Agency Pty Ltd
Suite 9/17 Gerrale Street, Cronulla NSW 2230
02 9527 6516 · hello@thekissagency.com